摘要：
在当今全球化的商业环境中，拥有优秀的客户服务和国际化设计对于网上购物站点的成功至关重要。针对客户服务,网站需要提供多种语言选择,确保客户能使用熟悉的语言进行沟通和下单。建立24小时... 怎样做到服务态度好？
不急不躁，微笑服务，不管他买不买物品，进店就是上帝，我们就应该尊重他们，帮他们提供一切购物上的便利，千万记住，尤其是售后服务，一定要做好。
如何提高电子商务的客户服务英语作业
1、征求意见反馈。 你需要养成征求意见反馈的习惯，虽然反馈并不总是正面的，但总会对你有所助益。 如果你的确很想尽可能提供最好的客服质量，了解顾客的想法是极其重要的。 2、提供可选范围。 客户来到你的网店购物就说明他们希望有选择空间，说到客户服务时，也有必要确保让客户有选择空间，不要只是提供给顾客一张联系表单，还可以向他们提供在线语音、Skype和免费咨询电话。 3、信息清晰易懂。 为了避免冲突，最好是在订单中尽可能详细地交代好信息，也就是说要提供与发退货政策、担保条款、保修以及其他会影响顾客购物体验的详细信息。 4、投资建设高质量的站内搜索。 客服水平很大程度与电商网站的设计方式有关。 为了让客户满意并赢得客户，那就在打造高质网站搜索功能方面多些投入。 5、提供有价值的跟进工作。 消费者在一家网站购物后都有收到恼人邮件的经历。 不要成为这样的电商，与其连续数月闲散地给下过单的顾客发送促销信息，不如在他们下单后即刻发出对他们有价值的交易信息和出价。 在顾客对你还有印象时获得他们的忠诚度的可能性最大。 6、提供免费送货服务。 电商提高客服质量最好的策略之一就是提供免费送货服务。 这会让你多一些支出，但却可以给顾客留下深刻的印象，一次下单可能带来更多的后续订单。 1. Ask for need to get into the habit of ask for feedback, although feedback is not always positive, but there will always be helpful to you really want to provide the best customer service quality, understand the customers idea is extremely important.2, provide an optional comes to your online shopping means they want to have a choice, when it comes to customer service, will also be necessary to make sure to let the customer choice, dont just give the customer a contact form, can also provide online telephone, Skype and free consultation.3, the information clear and easy to avoid conflict, had better be as detailed as possible in order to account information, that is to provide with the return policy and guarantee terms, warranty and other detailed information will affect the customer shopping experience.4, have invested in the construction of high quality site service level greatly associated with the design approach of e-commerce order to let the customer satisfaction and win customers, more input on the build high quality website search capabilities.5, provide valuable follow-up in a website has received annoying email after shopping be such a electricity, rather than idle for months to send promotion information under a single customer, than after they place an order immediately issued a valuable trading information and offer to the customers impression of you still have to get their loyalty is the most likely.6, provide free delivery , improve customer service quality is one of the best strategy is to provide free delivery will make you more spending, but can leave deep impression to the customer, an order may bring more future order.
外贸跨境电商怎样以服务赢取顾客
外贸跨境电商要想做得好，就要研究国外人的生活习惯和追求，才能针对性的做到以服务赢取客户。 做外贸电商还有个重要的问题就是要懂国外的语言：英语是第一位。 最后就是做网站获取流量的问题了，外贸跨境电商，主要是在网站上和营销上，连获取流量的方法都没有的话，是不容易做的，推荐一款做外贸跨境电商的建站系统：shop123光年电商系统，是国内开源版的外贸电商系统，有中文版和英文版，基本满足外贸电商的需求。 祝你外贸跨境电商成功。